Frequently Asked Questions
Everything you need to know about your CosIQ skin care journey.
How can I track my order?
Once your order is shipped, you will receive an email and SMS with a unique tracking ID and a link to monitor your package's progress in real-time.
Are CosIQ products suitable for sensitive skin?
Yes, our formulations are clinically backed and designed to be gentle. however, we always recommend performing a patch test before incorporating any new active ingredient into your routine.
What is your return policy?
We offer a 7-day return policy for products that are received in a damaged condition or if the wrong item was delivered. Items must be unused and in their original packaging.
Do you offer Cash on Delivery (COD)?
We provide Cash on Delivery for most pin codes across the country, along with secure prepaid options including UPI, Credit/Debit cards, and Net Banking.
How long does shipping usually take?
Orders are typically processed within 24 hours. Depending on your location, delivery usually takes between 3 to 5 business days.
Are your products cruelty-free?
Absolutely. CosIQ is committed to ethical beauty; none of our products or ingredients are tested on animals.