Returns & Exchanges

At CosIQ, we are committed to your skincare journey and offer a hassle-free 7-day return policy for products that arrive damaged or incorrect. To ensure hygiene standards, we only accept returns on items that remain in their original packaging and are completely unused.

Return Process

• 1.
  Initiate Request

  Email our support team at [email protected] within 7 days of delivery with your order ID and clear photos of the product issues.

• 2.
  Quality Assessment

  Our team will review your request and photos within 24-48 hours to verify the eligibility for a return or exchange.

• 3.
  Secure Packaging

  Once approved, place the item back in its original box with all protective seals intact to prevent damage during transit.

• 4.
  Refund Processing

  After we receive and inspect the returned item, your refund or replacement will be processed within 5 to 7 business days.